Friday, August 7, 2009

Missing Trash Folder in Gmail

It is very funny that I have no idea why Google wants to hide the Trash folder in the Gmail. This is at least wasted me 10 minutes just to figure out where the heck the Trash has gone? I was really frustrated!

If you can’t find your trash folder or all of the sudden you realize that your trash folder is gone, what you need to do is to dig it out under the label “XX more” and just click on it.


For this example in my Gmail, what you need to do is click on the “72 more” beneath the labels. The Trash, Spam and All Mail and Chats folder will be shown.


What is Google mistake?


In my opinion, when you put “More” below the label which is a very common sense that it means “More Labels” because they’re now hiding the labels. The problem now is the “More” includes the Trash, Spam, All Mail, and Chats folders and as well as the labels.

I think this should be fixed. What do you think?

p/s: If you want to hide them, it is perfectly okay but please hide it correctly. :)

37 Comments:

nyegik said...

wow is nice information bout gmail

ChampDog said...

Honestly I"m not really sure if that is really a nice information. It is probably in the world that I'm the only one that face this problem. But anyway, thanks for the comment. :)

Larry said...

Thanks! I was wondering where the heck it had gone and was tired of having to do a search to find items that were in there.

Patel said...

Thanks, you saved so much time. I looked all over google help and couldn't find the answer. Google search didn't fail me in getting to your post. Thanks.

ChampDog said...

I'm glad that you guys find this helpful. :)

Alexandra said...

Hey, this helped me out! I went crazy for a few minutes -- I had even already checked the "more" option, but it looked like it was just labels because I only glanced at it. Good thing I googled.

What an annoying design feature. The weird thing is, my mom uses Gmail and her Trash option is still where it always is! She didn't believe me when I said I couldn't find mine. I guess maybe it's because I use a cute color palette/design for my inbox and she keeps hers as the default? Hm.

ChampDog said...

Yes, same here. I didn't notice at first too even though I have clicked the "More". It is really annoying just to figure where the heck trash folder has gone...

I don't think it is because of the cute color palette of your in-box page. My best guess is your mom don't use label at all or maybe just few?

MDonovan said...

just to let you know I did a google search on 'where did my trash go in gmail' and your site came up. Very useful info - thanks for this !! Matt

MDonovan said...

as a follow up on why this is happening, I have not searched on it (no time) but some suggestions include - using Google Labs and using Gmail, not Google Mail for Domains. This is not happening on my Google domains accounts. Just a few ideas ... Rgds, Matt

ChampDog said...

Using Google Labs in Gmail? Which exactly the Labs feature to be enabled?

MDonovan said...

Not sure but I have had some issues with the Labs features. On this gmail I am using Send & Archive Lab feature (only one).I use more on my gmail for domain accounts but don't have the issue there.

ChampDog said...

Cool, thanks for sharing that this issue is not occurring when you use Gmail for domain account. :)

Mary Sue said...

Easy Fix. Click on more than drag Trash back up where it used to be.

Elio said...

Thank you so much!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

ChampDog said...

You're welcome. :)

kan said...

One can enable the Labels like "Trash" and "Spam"at any time by using "Manage Lable" option provided in "More" option. It leads to a screen where you can switch between "Show/Hide" for all Labels present. For Alexandra's mom, the selected option would be "Show" whereas for alexandra it would be "Hide". Just by changing this option you can achieve what you were struggling till now.

ChampDog said...

Yes, good point & thanks for sharing. :) I aware of that as well after a while. Funny thing is why they make that as a default to hide the trash folder? I think it is pretty frequent people open up e-mails in trash folder. Is that true?

Pablo said...

you can change that...

Go to Settings/Labels and choose to "show" Trash

Hope that helps

:)

Anonymous said...

I don't have any of those labels and still can;t find the Trash Folder. VERY FRUSTRATING

ChampDog said...

Go to "Settings" on your top right, then click on the "Labels" tab. In the system labels, click "Show" on the right of the "Trash". Hope this helps...

NostradamusZen said...

Easy to see why they hide it: there's such a future goldmine in a database of the emails of nine billion humans, that Google would be fools to let you 'delete' it easily. And even if you do succeed in the supposed deletion, your emails will for sure be stored on at least a thousand servers. It's almost like someone is listening, isn't it?

XXN

ChampDog said...

Are you sure this is their purpose?

MDonovan said...

I would not disagree with NostradamusZen.

Anonymous said...

thank you for posting this, i accidentally deleted an important email!

Paulo Moiteiro said...

Tks mate... was tired of looking around for it so I searched google and found this. I think gmail needs lessons in user-friendliness, it should be obvious to find...

Angelica said...

from the bottom of my heart: thank you :) (no. seriously... Thank you!)

ChampDog said...

From the bottom of heart, you're welcome! :)

Mike Purvis said...

My God, Thank You. I was getting impatient.

REMO said...

Thanks! I was losing my mind.

Anonymous said...

thank you so much for this, it's really annoying from Google to do this.

Ms Amal said...

I had been wondering for days where the trash folder was because I wanted to access a deleted message. I tried searching for the message and couldn't find it. Fortunately, I came across your page.

Anonymous said...

thanks! I too was lost without the trash folder. absurd decision by Google.

{adline~writes} said...

I had the same problem! Found the answer here! thanks! :P

Anonymous said...

I clicked more but still see nothing besides mark all as unread and create filter. Please advise.

ChampDog said...

Should work, if not. Let's try this link:

https://mail.google.com/mail/?shva=1#trash

It should work too, I guess. :)

Howie said...

Now if you can tell me where all my deleted emails went?

They are not in the trash folder,junk folder,or deleted folder!

ChampDog said...

How long ago those emails have been deleted? If quite sometime already, they will not be in the trash folder anymore.


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